Contact information
Contact Us – Avelzi
We’re here to make your shopping experience with Avelzi simple, convenient, and enjoyable. Whether you have questions about an order, need help with a product, or require assistance with shipping, returns, or refunds, our Customer Support Team is ready to help.
✉️ Customer Support Email
Have a question or concern? Feel free to contact us at:
Our Customer Support Team typically responds within 24 hours on business days.
When contacting us about an existing order, please include your order number and the email address used to place your order so we can assist you more efficiently.
💬 Live Chat Support – Chatty
Need quick assistance? Chatty, our AI-powered assistant, is available 24/7 through our website.
You can use Chatty to:
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Get quick answers to frequently asked questions
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Get help with order tracking
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Find information about our products
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Ask about product availability
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Get guidance about shipping and delivery
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Find information about returns and refunds
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Get general shopping assistance
Simply click the Chatty icon displayed on our website to start a conversation.
📦 Order Support
For questions regarding an existing order, please have your order number ready when contacting us.
Our team can assist with questions regarding:
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Order status
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Shipping and tracking
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Delivery issues
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Damaged or incorrect items
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Returns and exchanges
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Refunds
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General product questions
Customer Service
Store: Avelzi
Website: Avelzi.com
Email: info@avelzi.com
Live Chat: Chatty – Available 24/7
We appreciate you choosing Avelzi and look forward to assisting you.