Shipping policy

Shipping Policy – Avelzi

Effective Date: 02-05-2025
Last Updated: 08-07-2025

At Avelzi, we are committed to processing and delivering your orders as quickly and safely as possible. This Shipping Policy explains our order processing times, available shipping methods, estimated delivery timeframes, tracking information, and other important shipping details.

Please review this policy before placing your order.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after payment confirmation.

  • Business days do not include weekends or U.S. public holidays.

  • Orders placed on weekends or public holidays will generally begin processing on the next business day.

  • During holidays, promotional events, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation with available tracking information.

2. Shipping Methods & Estimated Delivery Times

We currently offer the following shipping options where available:

Standard Shipping: Estimated delivery within 5–8 business days

Expedited Shipping: Estimated delivery within 2–4 business days (additional fees may apply)

Please note that these are estimated delivery timeframes and are generally calculated after the order has been processed and handed over to the shipping carrier.

Actual delivery times may vary depending on your location, carrier performance, weather conditions, holidays, service disruptions, and other circumstances outside our reasonable control.

3. Shipping Charges

Applicable shipping costs are calculated and displayed at checkout based on factors such as:

  • Delivery address

  • Order size and/or weight

  • Selected shipping method

  • Available shipping promotions

From time to time, Avelzi may offer free shipping or other shipping promotions. Any applicable promotion and its requirements will be displayed on our website or during checkout.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will generally receive a shipping confirmation email containing your tracking information.

You can use the provided tracking number or tracking link to monitor the status of your shipment through the applicable carrier.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

5. Shipping Destinations

Avelzi currently ships to eligible addresses within the United States, including all 50 states.

At this time, international shipping is not available unless otherwise indicated during checkout.

Certain products may also be subject to additional shipping restrictions depending on the destination, carrier requirements, or applicable regulations.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully review your:

  • Full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

  • Contact information

Avelzi cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delivery delays, failed deliveries, or packages delivered incorrectly as a result of inaccurate or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

7. Delayed Packages

Occasionally, shipments may experience delays due to circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier disruptions

  • Holiday shipping volumes

  • Transportation delays

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, please contact our Customer Support Team for assistance.

8. Lost, Missing, or Damaged Packages

If your package arrives damaged, appears to be lost, or has another delivery-related issue, please contact Avelzi Customer Support within 7 days of the delivery date or expected delivery date, as applicable.

Please provide your order number, contact information, and details of the issue. For damaged shipments, we may also request photographs of the package and product to help evaluate the issue.

We will review the situation and assist with the appropriate next steps, which may include contacting the shipping carrier, filing a carrier claim, arranging a replacement, or providing another appropriate resolution where applicable.

9. Packages Marked as Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, please:

  • Check around the delivery location.

  • Check with household members or neighbors who may have accepted the package.

  • Review the tracking information for delivery details.

  • Contact the applicable shipping carrier when appropriate.

If you are still unable to locate your package, contact Avelzi Customer Support and we will assist you with the available next steps.

10. Returned or Undeliverable Packages

Packages may be returned to us by the carrier due to an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other delivery-related circumstances.

If your package is returned to us, please contact our Customer Support Team. Any reshipping charges or refund eligibility will be determined according to the circumstances of the order and our applicable policies.

11. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Once an order has shipped, it may need to be handled according to our Return & Refund Policy.

12. Contact Us

If you have questions about shipping, tracking, delivery, or your Avelzi order, please contact our Customer Support Team:

Email: info@avelzi.com
Website: www.avelzi.com
Live Chat: Available through our website when displayed

Our team will be happy to assist you with your order and shipping-related questions.