Terms of Service – Avelzi.com

Effective Date: September 1, 2026
Last Updated: September 1, 2026

Welcome to Avelzi. These Terms of Service (“Terms”) govern your access to and use of the Avelzi website, including our online store, products, content, features, and related services.

By accessing our website, creating an account, or purchasing a product from Avelzi, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website and services.

These Terms are primarily intended for customers purchasing from Avelzi within the United States.

1. Use of Our Website

You may use the Avelzi website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Violate any applicable federal, state, or local law or regulation.

• Attempt to gain unauthorized access to our website, servers, accounts, systems, or customer information.

• Interfere with or disrupt the operation, security, or functionality of our website.

• Introduce viruses, malware, malicious code, or other harmful technologies.

• Use automated systems, scraping tools, bots, or similar technologies in a manner that interferes with our services.

• Copy, reproduce, distribute, or commercially exploit our website content without authorization.

• Use our website for fraudulent, deceptive, abusive, or otherwise unlawful activities.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

2. Eligibility and Account Registration

You must have the legal capacity to enter into a binding agreement to place an order through our website.

If you create an account with Avelzi, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. Please contact us promptly if you believe your account has been accessed or used without authorization.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, pricing, ingredients, sizes, colors, availability, and other information.

However, actual product appearance, packaging, labeling, color, or other details may occasionally differ from images displayed on the website, including when manufacturers update product packaging.

We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information without prior notice.

4. Health and Wellness Information

Certain products available through Avelzi may relate to health, wellness, beauty, personal care, nutrition, or dietary supplementation.

Information provided through our website is intended for general informational purposes only and should not be considered medical advice, diagnosis, or treatment.

Product statements have not necessarily been evaluated by the U.S. Food and Drug Administration (FDA). Where applicable, dietary supplement products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult an appropriately qualified healthcare professional before using a health or wellness product if you have questions about whether it is appropriate for you, particularly if you take medications, are pregnant or nursing, or have an existing medical concern.

Always follow the instructions and warnings provided on the product packaging.

5. Orders and Order Acceptance

Submitting an order through Avelzi does not automatically guarantee acceptance.

After receiving your order, we may send an acknowledgment or confirmation email. We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including because of:

• Product unavailability

• Pricing or listing errors

• Payment authorization issues

• Suspected fraud or unauthorized transactions

• Shipping restrictions

• Incorrect customer or delivery information

• Quantity limitations

• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded according to the original payment method or as otherwise required by applicable law.

6. Prices and Payments

Unless otherwise indicated, prices displayed on our U.S.-facing store are presented in U.S. Dollars (USD).

Prices, promotions, discounts, and product availability may change without prior notice.

Applicable sales taxes, shipping charges, or other fees will be displayed during checkout where required.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment service providers to process the applicable transaction.

7. Promotions and Discount Codes

From time to time, Avelzi may offer promotional prices, discount codes, coupons, special offers, or other incentives.

Promotions may be subject to additional conditions, including expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, or limits on the number of times an offer may be used.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to cancel or refuse a promotion that has been obtained or used fraudulently or contrary to its stated conditions.

8. Shipping and Delivery

Shipping availability, estimated delivery times, shipping charges, and other delivery information are governed by our applicable Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur due to carriers, weather, holidays, incorrect addresses, high order volumes, customs where applicable, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information during checkout.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before completing a purchase to understand eligibility requirements, return periods, product conditions, and applicable exceptions.

Nothing in these Terms is intended to limit rights that cannot legally be waived under applicable consumer protection laws.

10. Intellectual Property

Unless otherwise indicated, the content made available through Avelzi, including website design, text, graphics, logos, icons, photographs, videos, product presentation, and other materials, is owned by, licensed to, or lawfully used by Avelzi and is protected by applicable intellectual property laws.

You may access the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, republish, sell, license, or commercially exploit protected Avelzi content without appropriate authorization.

Third-party brand names, product names, trademarks, logos, and other intellectual property remain the property of their respective owners.

11. Reviews and User-Submitted Content

If you submit a review, comment, photograph, testimonial, or other content to Avelzi, you represent that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

You agree not to submit content that is fraudulent, misleading, defamatory, threatening, obscene, unlawful, infringing, or otherwise inappropriate.

We reserve the right to moderate or remove user-submitted content where reasonably necessary, subject to applicable law.

12. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other external services.

These third parties operate independently from Avelzi. We are not responsible for their content, availability, security practices, privacy practices, or terms.

Your interactions with third-party services may be governed by their own terms and policies.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always operate uninterrupted, securely, or without errors.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded under applicable federal or state law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Avelzi and its applicable affiliates, officers, employees, representatives, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of, or inability to use, our website or services.

Some states do not permit certain exclusions or limitations of liability. Accordingly, some of these limitations may not apply to you.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law.

15. Fraud and Unauthorized Transactions

We reserve the right to review, hold, refuse, or cancel transactions that we reasonably believe may involve fraud, unauthorized payment methods, identity misuse, chargeback abuse, or other suspicious activity.

Additional verification may be requested before an order is processed.

16. Privacy

Your use of Avelzi is also subject to our Privacy Policy, which explains how personal information is collected, used, disclosed, and otherwise handled.

U.S. residents may have additional privacy rights depending on their state of residence and applicable law.

17. Termination or Suspension

We may suspend or terminate access to certain services if you materially violate these Terms, misuse our website, engage in fraudulent activity, threaten the security of our services, or engage in conduct that could harm Avelzi, our customers, or third parties.

Termination does not affect obligations or rights that arose before termination.

18. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to Avelzi's business and operations, without limiting any mandatory consumer rights that may apply to customers under U.S. federal or state law.

Depending on your state of residence, you may have consumer rights that cannot be waived or limited by these Terms.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our services, business practices, legal requirements, or other operational needs.

When changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised.

Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Contact Us

If you have questions about these Terms of Service, an order, or our services, please contact the Avelzi Customer Support Team:

Email: info@hepstop.com
Website: www.avelzi.com
Live Chat: Available through our website when displayed

We are committed to providing a reliable shopping experience and assisting our customers with questions regarding their Avelzi orders.